Responsible Gaming

wz2 Responsible Gaming — Stay happy, safe, and well

Gaming is all about enjoyment — and making sure it stays that way is our responsibility. At wz2, your well-being and your family's peace of mind always come first.

wz2 is firmly committed to responsible gaming — 18+ only
Minors Prohibited
Deposit Limit
Set a Time Limit
Self-Exclusion
24/7 Support
Mental Well-being
Protection Tools

Wz2's Responsible Gaming Tools

Wz2 offers 6 powerful tools to help you keep your gaming experience safe and in control.

Set Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it applies automatically.

Effective immediately
Session Time Limit

Set how long you want to play in a single session. Once the time is up, wz2 will automatically remind you to take a break.

Automatic Reminders
Cooling-Off Period

Need a breather? Temporarily close your account for anywhere between 1 day and 6 weeks. No bets or deposits will be accepted during this time.

1 day to 6 weeks
Reality Check

A popup will appear at regular intervals showing how long you have been playing and how much you have spent. Stay connected with reality.

Every 30/60 minutes
Self-Exclusion

Need a long-term break? Self-exclude for anywhere between 6 months and 5 years. Your account will be inaccessible for the entire duration.

6 months to 5 years
Support & Guidance

If gaming is becoming a problem, our specialist team is always here for you — completely confidential and free of charge.

Confidential & Free

Set Limits

Set Your Own Limits

Setting gaming limits at wz2 is simple — and it is your choice, not a sign of weakness.

Daily Maximum Deposit

Set a fixed limit for each day.

Weekly Maximum Deposit

Set your weekly budget in advance.

Monthly Maximum Deposit

Stay within your monthly budget.

Loss Limit Maximum Loss

Automatically stops when you reach a set loss amount.

How to Set Your Limits

Set Your Limits in Just 3 Steps

01
Go to Account Settings

Log in and click on your profile icon at the top right. Select "Account Settings".

02
Go to the "Responsible Gaming" tab

On the Settings page, find and click the "Responsible Gaming" option.

03
Set & Save Your Limits

Choose your preferred limit type, enter the amount, and hit "Confirm". Your limit takes effect immediately.

Please note: Reducing a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period. This is in place for your own protection.

Warning Signs

Watch out for these warning signs

Chasing losses with bigger bets

Chasing losses by placing bigger bets to try to win back money is one of the clearest signs of problem gambling.

Spending money on gaming that should cover essential household expenses.

Spending money meant for food, rent, or your child's education on gaming.

Hiding it from family and friends

Hiding or lying about your gaming activity is a warning sign.

Anxiety and emotional distress

Feeling restless, unable to sleep, or irritable when you're not playing.

Losing Track of Time

Hours slipping by unnoticed once you sit down to play.


Check yourself

How healthy are your gaming habits?

Answer the questions below honestly — your responses are completely confidential and for your eyes only.

Have you spent more than your budget in the last 30 days?

Yes
No
Occasionally

Is gaming interfering with your daily life?

Yes
No
Sometimes

Do you feel restless or irritable when you are not playing?

Yes
No
Sometimes

Do you hide your gaming from your family?

Yes
No
Sometimes

Your gaming habits have been reviewed

If you answered "Yes" to even one of these, please contact our Support team or consider setting a deposit limit.

Details

What does responsible gaming mean?

At wz2, we see gaming as a form of entertainment — much like watching a film or playing a sport. But just like any other leisure activity, gaming needs its limits.

Responsible Gaming means playing within your means — with a set amount of time and money, purely for enjoyment. The experience of playing matters more than winning or losing.

Why is responsible gaming important?

Online gaming is growing rapidly in popularity across Bangladesh. However, for a small number of people, it can become a problem. wz2 is committed to preventing that risk before it develops.

Research shows that players who stick to a set budget and time limits enjoy their gaming far more and are far less likely to run into financial trouble. Responsible gaming isn't a restriction — it actually makes for a better experience.

When does gaming stay entertainment?

  • When you can keep your composure even after a loss.
  • When you never dip into money set aside for household needs.
  • When family time comes first and gaming comes second.
  • When you can stop on your own after a set period of time.
  • When gaming is your source of enjoyment, not stress.

Please note: Gaming on wz2 is for entertainment. It is not a reliable source of income. Winning and losing are both part of the experience — so only play with money you can afford to lose.


Minor Protection

Not for those under 18

Wz2 services are strictly for users aged 18 and above. Keeping minors away from gaming is a responsibility we take seriously.

If you have children at home and use wz2, please take the following steps.

A note for parents: Keep your device password-locked and ensure your login details are out of reach of children. If you know of a child using wz2, please notify us immediately.

Password-Protect Your Device

Use a screen lock on your phone or computer.

Disable Auto-Login

Log in manually instead of saving your password in the browser.

Filtering Software

Use parental control software on any devices your children have access to.

Talk openly

Talk openly with your child about the risks of online gaming in simple, age-appropriate language.


FAQs

Responsible Gaming FAQs

No — any balance in your account prior to self-exclusion is fully protected. You can withdraw it once the exclusion period ends or by contacting our support team. Please note that no bets or deposits are permitted while the exclusion is active.

Lowering your deposit limit takes effect immediately. However, increasing a limit requires a 24-hour cooling-off period. This rule is in place to protect you from making impulsive decisions in the heat of the moment.

Reach out to wz2 Support first — we can guide you in the right direction. For mental health services in Bangladesh, you may contact the psychiatry department of a local hospital. Remember, seeking help is an act of courage.

A cooling-off period is a short-term break lasting from 1 day to 6 weeks, after which your account reactivates automatically. Self-exclusion is a longer-term measure — from 6 months to 5 years — and cannot be reversed before the period ends.

Take your family's concerns seriously — they often see things more clearly from the outside. wz2 offers a "Third Party Exclusion" option, allowing a family member to request an account closure on your behalf. Contact us at [email protected].

Yes, wz2 takes responsible gaming very seriously. We have a dedicated, trained team to handle these matters. Your identity will be kept completely confidential. It is never too late to ask for help.

Get Help

Get Help Now

You do not have to face this alone — the wz2 team is always here for you. All contact is completely confidential.

Live Chat

Chat with us in Bangla via Live Chat for instant support.

Available 24/7
Email Support

Email us with a full description of your issue — we'll get back to you within 24 hours.

Submit a Ticket

Submit a formal ticket to request Self-Exclusion or an account limit.

Resolved within 48 hours

Safe & Responsible Gaming

Play and enjoy at wz2 — safely, and within your limits

Join wz2 today with a commitment to responsible gaming. Keep the fun exactly that — fun, not stress.

Deposit Limit Self-Exclusion 24/7 Support

For more information: Terms & Conditions | FAQ

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